Banking and partial to do list for going home!
Well, I’m going home as you may recall and I have lots of stuff to get done before I leave.
Oh and banks are strange. Last year when my bank started mailing copies of checks instead of the actual used checks back I messaged customer service on the online banking system where they said it costs now. I think they even said it costs for the copies. But I have a free checking account…oh well…
So I wandered into the branch and they said (can’t remember exactly) that it was a free checking account and there was never an option to get your checks back. I know banks change hands alot but…hey the lady who opened my account asked if I wanted them and I got them back for a year and change. So I wandered into Rachel’s lab and told her the new deal and so she called the customer service line and they said ah…see there are different rules for Massachusetts. And it’s free so we can’t charge you. We can’t get you back your checks that you missed that month but you can get your checks from now on. And she took our particulars and life was happy.
This is an old story but I figured backstory right.
This time, I wandered into the branch to ask about closing my account and if I would have to. She said some stuff and then went in and talked to people and basically said they’d give me some time with it but after seeing it’s not used and especially as I’m not in the area…I’d have to close it. They’d give me some time to get my stuff straightened out.
Considering my previous experience, I skipped the online customer service cuz I figure they deal with the big corporation instead of the massachusetts division. So called her and yay it’s all up to me and it’s okay and I can keep my account open! I have to give them my home address though. And I need new checks! wooohoooo! She checked her supervisor a few times too…
So, I can understand the online service not knowing all the details of the different states, but a branch in the state itself?? Oh well…
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